When Jean called United Way's 24-hour helpline last year during tax season, she was just trying to make an appointment for free tax preparation through our Hudson Valley CA$H Coalition, but she found so much more!
Jean's daughter is married to a service man deployed to Afghanistan. Without him at home, her daughter was having more and more problems with their son Nick. She asked the 2-1-1 call specialist if there was help available for them.
Nick had been diagnosed with ADHD and was having behaviorial issues. He was acting out in school and actually becoming a bully with the other kids. He was also acting out at home with Jean's daughter. Nick's behavior had gotten to the point that Jean was afraid to take care of him alone. They needed help and had an appointment with a therapist, but that was months away.
The 2-1-1 call specialist was able to help Jean find outpatient youth counseling programs.
Thanks to 2-1-1 Jean was able to find help for her daughter Eliza and grandson Nick immediately with that one call.
Now Nick's behavior is playful, but not aggressive with the other children and he's doing well in school He can't wait until his father returns at Christmas time and they all can celebrate together.
Not only did Jean find help with taxes, but her grandson is now succeeding. This is thanks to you and your support of United Way.